SERVICE & SUPPORT
A professional technical service team providing full-lifecycle support and assurance for your projects.
Customer-first, comprehensive professional assurance
Round-the-clock support hotline; emergencies handled within 2 hours
Service network covering 30+ countries with localized teams
5-15 year OEM warranty on all products with free replacement
Senior engineers provide free selection and design consulting
Professional services covering the full project lifecycle, from selection to maintenance
Professional product selection and technical parameter analysis based on project type, structure and environment.
Detailed installation plans and technical guidance documents with on-site briefings for quality assurance.
Regular inspection and maintenance services with manuals and guides to extend product life.
Systematic training for contractors and owners covering product knowledge, construction and acceptance.
Senior engineers on-site for inspection and technical service to solve complex construction challenges.
Fast technical response and real-time guidance via video conferencing and remote diagnostics.
Quick answers to the questions you care about
Whatever stage your project is in, our expert team is ready to help
